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Customer Service

  • Shipping & Delivery

    At Specs Dekho we deliver the purchase products in excellent condition plus good packaging. We partnered to logistic companies who ship order on time at the right place.

    Once your order is confirmed, we will send you a note that I received your order the same day of purchasing the item.

    The product is generally delivered for the duration of 3-15 Business days upon order (Depending on location and address) unless otherwise notified.

    For high made Cylindric Lenses and contact lenses delivery duration 10-25 days.

    For more inquiry send the email or directly contact us and will happy to assist you.

  • Privacy & Security

    Specsdekho holds the copyrights of all images, texts, graphics and data on this website.

    Each trademark, product name, company name and logo displayed on specsdekho.com is the exclusive property of the respective brands.

    We can neither guarantee nor can we warrant the accuracy of the colour and description of the product. It may differ from the one on specsdekho.com

    You are liable for any risk associated with your use of specsdekho.com

    You will be the sole responsibility for any action taken by you in reliance upon the content of the website. specsdekho.com is liable only for the purchase price of any item purchased by you from the website.

    If any kind of damage; personal injury or death; lost profit, goodwill & data or business interruption takes place due to the use of the website, specsdekho.com will not be responsible for it.

    The agreement is governed by the laws of India. If any litigation arises out of this website, it shall be exclusively held in the courts of India

    Any provision of the agreement, if found illegal or void, will be eliminated. However, the remainder will continue to hold the full force and effect.

  • Returns & Replacements

    Upon receiving your order and its damage or broken inform our team within 48 hours and not more than that otherwise, we will not be responsible for it. If the product is damage send a complaint through the email with subject as Complaint.

    An item like contact lens are well packed therefore don’t open the lens box if you would like to be replaced or refunded. Once it’s open we are not going to replace or refund your purchase.

    You have only 7 days to return an item from the date you received it. Return shipping cost will be handled by the person who purchases the product.

    Once we receive the product we will inspect and notify you that we received the return item. We will immediately notify you of the status of your refund once item checking is done.

    A 100% money back guarantee for contact lens, unused with the same condition and it must be in the original packaging. The product made or order and high power lens are not refunded.

    The money will be refunded by sending on your bank account.

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